Poor Brand Image: Examples and Lessons

Welcome to our podcast. In this episode, we explore ten shocking negative brand image examples and extract valuable lessons from poorly branded products. Learn how seemingly successful companies have stumbled and what you can do to avoid similar pitfalls that can severely damage your brand's image and reputation.

We dissect the stories behind some unforgettable branding fails, including:

  • The Coca-Cola Company's "New Coke" fiasco of 1985, where a formula change led to a massive public outcry and a loss of trust. Discover how even established brands with strong identities can misstep.
  • Jell-O's journey from a beloved dessert to a brand associated with being bland and tasteless due to flavor and nutritional value changes.
  • Pepsi Blue's attempt to capture the market with a brightly colored, berry-flavored soda that ultimately failed due to its artificial taste and controversial coloring.
  • Heinz's EZ Squirt Ketchup, a colorful product aimed at kids that saw initial success but was eventually canceled as health concerns over artificial food dyes grew.
  • Bic's "Bic for Her" pens, a product that was heavily criticized for its illogical gendering and misogynistic marketing. Understand the importance of doing your homework before launching potentially controversial products.
  • Google+'s entry into the social media landscape, which ultimately failed due to an inability to understand customer needs and expectations, despite Google's vast resources.
  • Amazon's Fire Phone, a smartphone venture that was abandoned after just a year due to a flawed pricing strategy.
  • Coca-Cola Blak, a coffee-cola fusion that was discontinued due to negative consumer feedback regarding its flavor and high caffeine content.
  • Donald Trump's "Trump Steaks," which promised the "world's finest" but failed to meet customer expectations and suffered from weak sales.
  • Colgate's foray into the frozen meal market with "Kitchen Entrees," a move that backfired as consumers couldn't shake the association with toothpaste, even leading to a decrease in toothpaste sales.


Through these examples, we uncover crucial lessons about what can lead to a poor brand image, such as:

  • Misleading advertising through false claims and inaccurate labeling.
  • Making false promises that cannot be kept, leading to consumer disappointment.
  • Producing poor quality products that tarnish the brand's reputation and erode consumer trust.
  • The significant impact of negative reviews shared by customers online.


But it's not all doom and gloom! We also provide actionable tips on how to avoid a poor brand image, including the importance of:

  • Establishing a good reputation by being seen as trustworthy and dependable.
  • Maintaining good customer retention by keeping current customers happy.
  • Ensuring consistent messaging across all marketing content to build trust and recognition.
  • Producing quality products that consumers can rely on.Utilizing attractive and professional packaging that reflects your brand identity.
  • Implementing a pricing strategy that aligns with the quality of your products and services.


Finally, we briefly touch upon how platforms like Adilo can help improve your brand image by providing ad-free, professional video hosting with features like branded video channels and high-quality streaming.


Tune in to learn from the mistakes of others and ensure your brand stands the test of time!


Welcome to our podcast. In this episode, we explore ten shocking negative brand image examples and extract valuable lessons from poorly branded products. Learn how seemingly successful companies have stumbled and what you can do to avoid similar pitfalls that can severely damage your brand's image and reputation.

We dissect the stories behind some unforgettable branding fails, including:

  • The Coca-Cola Company's "New Coke" fiasco of 1985, where a formula change led to a massive public outcry and a loss of trust. Discover how even established brands with strong identities can misstep.
  • Jell-O's journey from a beloved dessert to a brand associated with being bland and tasteless due to flavor and nutritional value changes.
  • Pepsi Blue's attempt to capture the market with a brightly colored, berry-flavored soda that ultimately failed due to its artificial taste and controversial coloring.
  • Heinz's EZ Squirt Ketchup, a colorful product aimed at kids that saw initial success but was eventually canceled as health concerns over artificial food dyes grew.
  • Bic's "Bic for Her" pens, a product that was heavily criticized for its illogical gendering and misogynistic marketing. Understand the importance of doing your homework before launching potentially controversial products.
  • Google+'s entry into the social media landscape, which ultimately failed due to an inability to understand customer needs and expectations, despite Google's vast resources.
  • Amazon's Fire Phone, a smartphone venture that was abandoned after just a year due to a flawed pricing strategy.
  • Coca-Cola Blak, a coffee-cola fusion that was discontinued due to negative consumer feedback regarding its flavor and high caffeine content.
  • Donald Trump's "Trump Steaks," which promised the "world's finest" but failed to meet customer expectations and suffered from weak sales.
  • Colgate's foray into the frozen meal market with "Kitchen Entrees," a move that backfired as consumers couldn't shake the association with toothpaste, even leading to a decrease in toothpaste sales.


Through these examples, we uncover crucial lessons about what can lead to a poor brand image, such as:

  • Misleading advertising through false claims and inaccurate labeling.
  • Making false promises that cannot be kept, leading to consumer disappointment.
  • Producing poor quality products that tarnish the brand's reputation and erode consumer trust.
  • The significant impact of negative reviews shared by customers online.


But it's not all doom and gloom! We also provide actionable tips on how to avoid a poor brand image, including the importance of:

  • Establishing a good reputation by being seen as trustworthy and dependable.
  • Maintaining good customer retention by keeping current customers happy.
  • Ensuring consistent messaging across all marketing content to build trust and recognition.
  • Producing quality products that consumers can rely on.Utilizing attractive and professional packaging that reflects your brand identity.
  • Implementing a pricing strategy that aligns with the quality of your products and services.


Finally, we briefly touch upon how platforms like Adilo can help improve your brand image by providing ad-free, professional video hosting with features like branded video channels and high-quality streaming.


Tune in to learn from the mistakes of others and ensure your brand stands the test of time!


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    CAPTION


    You ever just see a brand and like instantly connect with it Yeah like a

    maybe it's a logo or like just a feeling you get Exactly like a gut sense that you

    can trust them and that image that foundation that they've built is just absolutely everything Because like

    trying to fix a bad brand image is like what trying to renovate a crumbling building while you're still living

    inside Oh it's the worst And sales can just totally tank Getting back to a good place after that can

    feel impossible So today we are diving into some seriously insightful stuff Um we've got an article here called

    like in the real world yeah things going not according to plan to put it mildly yeah so

    we're not just going to like You know list these failures We're going to unpack what

    went wrong like at their core and hopefully you listening can like learn from these mistakes you know

    so you can avoid making them yourself Yeah think of it like a cheat sheet to brand building but

    uh you know using other people's really big mistakes OK so first up a big one A classic

    OK Coca-Cola 1985 new Coke yeah like for so long Coke was it like the real thing right Conic

    totally And then they decided to change the formula Like their flagship product They wanted to make it uh

    healthier So they swapped out the high fructose corn syrup and added artificial sweeteners They even like reduce

    the caffeine But here's the thing they did a ton of research first Oh yeah Nationwide

    taste tests like $4 million worth You'd think they'd know what people Wanted after that right You

    would think so And the tests well they said people liked it but when it

    actually launched it was bad People hated it People were so upset but really upset and

    it shows you it's not just about like you know the actual product it's about the emotions people

    have tied up with a brand Yeah like Coke wasn't just a drink it was part

    of their lives you know Like memories good times It's familiar you trust it Exactly

    And like changing that it messed with what we call cognitive fluency It's like how easily people recognize

    and process a brand So when something changes suddenly it feels wrong Yeah and people they reject it

    So what happened Sales absolutely plummeted People felt the trade The reputation it was like tarnished and they had

    to backtrack so fast Within 3 months they brought back the original Coca-Cola Classic Yeah Talk about

    a marketing nightmare And you know who benefited from all this Oh yeah Bessy Their sales went up during this

    Whole new cope debacle It's a reminder that like even if the data looks good like those taste tests Yeah

    you got the emotional side right Like don't mess with something that people already love especially if it's been

    around for a long time Familiarity and consistency are huge OK so next we have uh another brand

    with staying power Cello Jello right like they've been around since 1884 That's forever ago and it

    was this like fun new dessert you know that jiggly gelatin but over time They

    kept changing things flavors nutrition and it's like somewhere along the line that fun wobbly treat

    became bland like even a little tasteless and that's what people started thinking about it So

    sales went down It's a lesson in like even small changes They can really add up Like you're trying to

    stay modern and keep up with trends but you might lose what made you special in the first place Sometimes

    it's better to just like stay true to yourself to stay consistent exactly OK so for this next

    one let's travel back to 2002 Ah yes Pepsi Blue that bright blue drink They advertised it

    as like berry flavored but did it actually taste like berries Not really People said

    it was too sweet syrupy like cotton candy with a hint of berry maybe So it

    looked one way but tasted another which is a branding no no huge disconnect like in marketing

    we talk about sensory marketing like how all your senses They work together to shape

    how you perceive something So that blue color yeah it made people expect a certain taste refreshing tart but it

    wasn't And then there was the coloring they used Blue one not exactly known for being healthy

    And get this it was actually banned in some countries not a good look for your brand No And

    you know they went all out with marketing Britney Spears bands like and Papa Roach They even had it in

    movies like the Italian Job Garfield the movie but none of it mattered Nope it

    flopped They had to pull it from the US and Canada by 2004 but a fun fact it's

    still sold in the Philippines Wow really Yeah So what's the takeaway here Be honest about what your

    product is especially the taste and be careful with ingredients If people are going to

    be worried about them it's not worth it Yeah even a huge marketing campaign can't fix a product

    that's fundamentally flawed right You got to have a good product first OK switching gears a bit Let's talk about

    something aimed at kids Uh yes Heinz Easy squirt ketchup Oh yeah from like the

    early 2000s 2000 yeah remember that jarred ketchup purple teal Kids loved it It was such a novelty

    and it totally worked Huge sales but it didn't last Nope they discontinued it after like 6

    years Why did they do that Well people started getting concerned about artificial food dyes which

    were of course what made the ketchup those crazy colors Exactly And lots of countries started cracking down on them

    So what's the lesson here You got to think long term What might seem fun

    and trendy now could be a problem later especially when it comes to health Yeah like did

    Heinz think about how people's attitudes towards artificial ingredients might change Good question OK let's talk

    about a branding example that got a lot of um strong reactions Big for her 2012 Pens marketed specifically for

    women And people were not happy about it It was seen as so out of touch sexist even the taglines

    they used Oh look like a girl think like a man It was like they wanted to get backlash total

    PR disaster This is why you have to really understand your audience Don't just assume that

    like making something pink makes it for women right Or using stereotypical language you need to do your research like

    real research figure out what people actually need and what they care about OK moving on to

    the world of tech Even giants make mistakes Oh yeah Google Plus We launched in

    and like they had YouTube Drive all these services they could connect it to Seemed like a smart move

    But it didn't work And the article says it's because they didn't understand social media users Like

    what were they offering that people actually wanted Exactly It wasn't about the tech or the

    advertising potential It just didn't click with people Engagement was low People weren't interested So after 8 years they shut

    it down So even a company as big as Google They can't just force something

    on people You've got to understand your audience and give them something they actually value OK sticking with tech another

    giant and their foray into the smartphone market the fire 2014 so much hype and it

    failed in a year The CEO even said it was the pricing They priced it too high even

    for Amazon a brand people trust You can't just overcharge for something especially in a market that's

    already crowded What made the Fire phone worth that much Apparently not enough Back to the beverage world Another

    Coca-Cola experiment Let's hear it Coca-Cola Black 2006 yeah interesting They were trying to mix coffee and cola Oh bold

    right like appeal to both coffee lovers and cola fans two big markets but it just didn't work

    What went wrong People didn't like the taste and they thought it had too much

    caffeine So they discontinued it It's proof that even if you combine two popular things it doesn't mean

    the result will be good You still got to make something people actually want to drink or

    eat or use you know right whatever it is Market research is key Know your audience

    OK now for a really interesting one OK hit me Trump steaks Trump stakes as in Donald

    Trump the one and only He launched them in 2007 OK They were super expensive steaks like

    high end and he marketed them as like the world's finest coming from a billionaire Yeah

    people weren't really dying that claim Like it came across as a bit arrogant and

    guess what They flopped discontinued after only 2 months not enough sales didn't live up to the

    hype So even if you have a big personality you can't just make big claims

    We got to back it up with a quality product Authenticity matters OK last one and this one

    is just Wild intrigued Colgate kitchen entrees Colgate The toothpaste Yes back in 1982 What were

    they thinking They were trying to get into the frozen food market Seriously I know right

    Did no one tell them like people associate Colgate with toothpaste Taste of toothpaste Imagine

    eating a frozen dinner and getting a hint of mint Uh so gross No wonder it

    failed And get this after they launched the food line their toothpaste sales went down Oh no People were

    like I don't even want to brush my teeth with this anymore Talk about a brand association

    backfiring So what's the lesson here Stick to what you're good at and don't do things that could hurt

    your main business especially if it's something completely unrelated Like toothpaste and frozen dinners makes no sense

    OK so the article wraps up with a few key takeaways from all these examples It's a good summary

    One of the biggest is misleading advertising Yeah like making false claims or being deceptive with labeling

    That just destroys trust And in today's world people can see right through that Another one is making

    false promises like you overpromise and then underdeliver Yeah people feel cheated It's better to under

    promise and over deliver right like Exceed expectations Always a good strategy And then there's just you

    know poor quality Yeah even a big brand can't survive that If you put out a

    bad product people won't come back Quality control is so important And lastly negative reviews You can't ignore those especially

    online People trust online reviews Yeah it can make or break your reputation So you got to monitor what people

    are saying respond to feedback show that you care So how do you avoid all this Well first build a

    good reputation Be trustworthy Be consistent with your message across all your marketing And most importantly make a quality

    product or offer a quality service Yeah that's what it all comes down to You got to

    meet people's expectations and then exceed them if you can make people happy So wrapping up this Dive into brand

    blunders We've learned a lot from other people's mistakes You don't have to make them

    yourself to learn the lessons right We can all benefit from seeing what not to do And by understanding

    these failures we can build better brands stronger brands brands that people trust and love Exactly So here's

    something to think about Think about the brands you see every day The ones you interact with the ones you

    love the ones you hate What stands out to you about their branding the good stuff and the

    bad stuff What can we learn from those choices about connecting with people building a lasting image

    It's all about building a solid foundation brick by brick one good decision at a time and avoiding

    those missteps learning from the past to build a better future for your brand and for your customers



    CAPTION TRANSLATED TO ENGLISH LANGUAGE


    You ever just see a brand and like instantly connect with it Yeah like a

    maybe it's a logo or like just a feeling you get Exactly like a gut sense that you

    can trust them and that image that foundation that they've built is just absolutely everything Because like

    trying to fix a bad brand image is like what trying to renovate a crumbling building while you're still living

    inside Oh it's the worst And sales can just totally tank Getting back to a good place after that can

    feel impossible So today we are diving into some seriously insightful stuff Um we've got an article here called

    like in the real world yeah things going not according to plan to put it mildly yeah so

    we're not just going to like You know list these failures We're going to unpack what

    went wrong like at their core and hopefully you listening can like learn from these mistakes you know

    so you can avoid making them yourself Yeah think of it like a cheat sheet to brand building but

    uh you know using other people's really big mistakes OK so first up a big one A classic

    OK Coca-Cola 1985 new Coke yeah like for so long Coke was it like the real thing right Conic

    totally And then they decided to change the formula Like their flagship product They wanted to make it uh

    healthier So they swapped out the high fructose corn syrup and added artificial sweeteners They even like reduce

    the caffeine But here's the thing they did a ton of research first Oh yeah Nationwide

    taste tests like $4 million worth You'd think they'd know what people Wanted after that right You

    would think so And the tests well they said people liked it but when it

    actually launched it was bad People hated it People were so upset but really upset and

    it shows you it's not just about like you know the actual product it's about the emotions people

    have tied up with a brand Yeah like Coke wasn't just a drink it was part

    of their lives you know Like memories good times It's familiar you trust it Exactly

    And like changing that it messed with what we call cognitive fluency It's like how easily people recognize

    and process a brand So when something changes suddenly it feels wrong Yeah and people they reject it

    So what happened Sales absolutely plummeted People felt the trade The reputation it was like tarnished and they had

    to backtrack so fast Within 3 months they brought back the original Coca-Cola Classic Yeah Talk about

    a marketing nightmare And you know who benefited from all this Oh yeah Bessy Their sales went up during this

    Whole new cope debacle It's a reminder that like even if the data looks good like those taste tests Yeah

    you got the emotional side right Like don't mess with something that people already love especially if it's been

    around for a long time Familiarity and consistency are huge OK so next we have uh another brand

    with staying power Cello Jello right like they've been around since 1884 That's forever ago and it

    was this like fun new dessert you know that jiggly gelatin but over time They

    kept changing things flavors nutrition and it's like somewhere along the line that fun wobbly treat

    became bland like even a little tasteless and that's what people started thinking about it So

    sales went down It's a lesson in like even small changes They can really add up Like you're trying to

    stay modern and keep up with trends but you might lose what made you special in the first place Sometimes

    it's better to just like stay true to yourself to stay consistent exactly OK so for this next

    one let's travel back to 2002 Ah yes Pepsi Blue that bright blue drink They advertised it

    as like berry flavored but did it actually taste like berries Not really People said

    it was too sweet syrupy like cotton candy with a hint of berry maybe So it

    looked one way but tasted another which is a branding no no huge disconnect like in marketing

    we talk about sensory marketing like how all your senses They work together to shape

    how you perceive something So that blue color yeah it made people expect a certain taste refreshing tart but it

    wasn't And then there was the coloring they used Blue one not exactly known for being healthy

    And get this it was actually banned in some countries not a good look for your brand No And

    you know they went all out with marketing Britney Spears bands like and Papa Roach They even had it in

    movies like the Italian Job Garfield the movie but none of it mattered Nope it

    flopped They had to pull it from the US and Canada by 2004 but a fun fact it's

    still sold in the Philippines Wow really Yeah So what's the takeaway here Be honest about what your

    product is especially the taste and be careful with ingredients If people are going to

    be worried about them it's not worth it Yeah even a huge marketing campaign can't fix a product

    that's fundamentally flawed right You got to have a good product first OK switching gears a bit Let's talk about

    something aimed at kids Uh yes Heinz Easy squirt ketchup Oh yeah from like the

    early 2000s 2000 yeah remember that jarred ketchup purple teal Kids loved it It was such a novelty

    and it totally worked Huge sales but it didn't last Nope they discontinued it after like 6

    years Why did they do that Well people started getting concerned about artificial food dyes which

    were of course what made the ketchup those crazy colors Exactly And lots of countries started cracking down on them

    So what's the lesson here You got to think long term What might seem fun

    and trendy now could be a problem later especially when it comes to health Yeah like did

    Heinz think about how people's attitudes towards artificial ingredients might change Good question OK let's talk

    about a branding example that got a lot of um strong reactions Big for her 2012 Pens marketed specifically for

    women And people were not happy about it It was seen as so out of touch sexist even the taglines

    they used Oh look like a girl think like a man It was like they wanted to get backlash total

    PR disaster This is why you have to really understand your audience Don't just assume that

    like making something pink makes it for women right Or using stereotypical language you need to do your research like

    real research figure out what people actually need and what they care about OK moving on to

    the world of tech Even giants make mistakes Oh yeah Google Plus We launched in

    and like they had YouTube Drive all these services they could connect it to Seemed like a smart move

    But it didn't work And the article says it's because they didn't understand social media users Like

    what were they offering that people actually wanted Exactly It wasn't about the tech or the

    advertising potential It just didn't click with people Engagement was low People weren't interested So after 8 years they shut

    it down So even a company as big as Google They can't just force something

    on people You've got to understand your audience and give them something they actually value OK sticking with tech another

    giant and their foray into the smartphone market the fire 2014 so much hype and it

    failed in a year The CEO even said it was the pricing They priced it too high even

    for Amazon a brand people trust You can't just overcharge for something especially in a market that's

    already crowded What made the Fire phone worth that much Apparently not enough Back to the beverage world Another

    Coca-Cola experiment Let's hear it Coca-Cola Black 2006 yeah interesting They were trying to mix coffee and cola Oh bold

    right like appeal to both coffee lovers and cola fans two big markets but it just didn't work

    What went wrong People didn't like the taste and they thought it had too much

    caffeine So they discontinued it It's proof that even if you combine two popular things it doesn't mean

    the result will be good You still got to make something people actually want to drink or

    eat or use you know right whatever it is Market research is key Know your audience

    OK now for a really interesting one OK hit me Trump steaks Trump stakes as in Donald

    Trump the one and only He launched them in 2007 OK They were super expensive steaks like

    high end and he marketed them as like the world's finest coming from a billionaire Yeah

    people weren't really dying that claim Like it came across as a bit arrogant and

    guess what They flopped discontinued after only 2 months not enough sales didn't live up to the

    hype So even if you have a big personality you can't just make big claims

    We got to back it up with a quality product Authenticity matters OK last one and this one

    is just Wild intrigued Colgate kitchen entrees Colgate The toothpaste Yes back in 1982 What were

    they thinking They were trying to get into the frozen food market Seriously I know right

    Did no one tell them like people associate Colgate with toothpaste Taste of toothpaste Imagine

    eating a frozen dinner and getting a hint of mint Uh so gross No wonder it

    failed And get this after they launched the food line their toothpaste sales went down Oh no People were

    like I don't even want to brush my teeth with this anymore Talk about a brand association

    backfiring So what's the lesson here Stick to what you're good at and don't do things that could hurt

    your main business especially if it's something completely unrelated Like toothpaste and frozen dinners makes no sense

    OK so the article wraps up with a few key takeaways from all these examples It's a good summary

    One of the biggest is misleading advertising Yeah like making false claims or being deceptive with labeling

    That just destroys trust And in today's world people can see right through that Another one is making

    false promises like you overpromise and then underdeliver Yeah people feel cheated It's better to under

    promise and over deliver right like Exceed expectations Always a good strategy And then there's just you

    know poor quality Yeah even a big brand can't survive that If you put out a

    bad product people won't come back Quality control is so important And lastly negative reviews You can't ignore those especially

    online People trust online reviews Yeah it can make or break your reputation So you got to monitor what people

    are saying respond to feedback show that you care So how do you avoid all this Well first build a

    good reputation Be trustworthy Be consistent with your message across all your marketing And most importantly make a quality

    product or offer a quality service Yeah that's what it all comes down to You got to

    meet people's expectations and then exceed them if you can make people happy So wrapping up this Dive into brand

    blunders We've learned a lot from other people's mistakes You don't have to make them

    yourself to learn the lessons right We can all benefit from seeing what not to do And by understanding

    these failures we can build better brands stronger brands brands that people trust and love Exactly So here's

    something to think about Think about the brands you see every day The ones you interact with the ones you

    love the ones you hate What stands out to you about their branding the good stuff and the

    bad stuff What can we learn from those choices about connecting with people building a lasting image

    It's all about building a solid foundation brick by brick one good decision at a time and avoiding

    those missteps learning from the past to build a better future for your brand and for your customers