In the digital economy Leaders need to cultivate a winning team culture where teams create value even remotely in a

network organization with personal power they lead people with position power they manage work they know the

difference So they manage by head to enforce order and lead by heart to stoke morale

they adapt their leadership style to the work situation They nurture relationships with the right enablers to promote agile team

performance not individual performance to do it well they hone three critical skills empathy engagement and

execution In the previous episode you learn the five victims of a winning team and the key roles

that team leaders perform to build winning teams that go beyond results How meaning turns the

team into a wellspring of purpose and vision for the ability to practice idea meritocracy How results demands the team

to become a source of focused human energy to achieve organizational goals How process requires the team to

become a vital link in the value creation chain by achieving results repeatedly and consistently how grove mandates the team

to become an institution of continuous learning for resiliency and how mindset mandates that the team become

a vibrant specimen of the corporate culture In this final episode you will explore and understand

a pattern of behaviors for the leadership style manage by head lead by heart to build winning teams We

will arrange the behaviors in a framework called P CDC A short for plan coordinate do

check act to survive and thrive in the digital economy You will need to build and develop a

digital organization Your organization will need digital talents people who are able to practice idea meritocracy and work in harmony

with others They will execute processes on their leaders who strive for operating excellence by doing

things in the right way Their team leaders comply with the five victims of a winning team They

will need purpose driven senior leaders who strive for strategic excellence by doing the right thing They understand the four

focal points of business excellence in the digital economy orb can help your digital team leaders understand the parallel E

DC A work cycles called E CDC A short for plan Coordinate Do Check Act We will

use B CBC A as a framework with which to prescribe a leadership style based on best practice

behavioral research We will help you enforce order for process excellence and stop morale for people excellence by learning

these best practices You can explain your business and prescribe the seven key elements of your organization

in three time frames the past the present and the future Your mission articulates the present

What keeps you busy now That's the business that you are in Your vision articulates the

future What is your ambition for the business What's your dream with the day The past measures results

mission inspires the relevant strategy that is embodied in your product scope your market scope your

geographic scope the technologies that you will use and the ways that you will win customers Strategy

drives your effort to engineer the technical side of your organization mission justifies your choice

of values What are the important things that your people need to pay attention to When executing strategy values drive

your attention When you influence the human side of your organization policy alignment refers to

your ongoing effort to enforce strategy to ensure that the organization's structures systems and key management

processes promote agility and efficiency Style achievement refers to your relentless effort to instill values to cultivate

the desired behavioral norms for sustainable business results The arrows crossing over from both sides represent the need to ensure

their congruence Strategy drives the context for patterns of management leadership and work practices values

influence decisions concerning organization and policy design Ultimately the technical and human sides of the

organization will converge to impact the quality and sustainability of business results Achieved your chief executive officer faces twin

challenges the challenge of external survival and the challenge of internal integration Your CEO rallies digital senior

leaders to strive for strategic excellence to do the right thing Your CEO sometimes assisted by

a chief operating officer rallies your digital senior leaders to strive for operating excellence with the digital

team leaders to do the thing right People are real the organization is not real The organization exists only

as a juridical or a legal entity It exists only in the minds and hopefully the hearts of its

members How do digital leaders engage their digital talents They see and deal with the two sides

of the work situation They apply the science of management On the technical side they manage

by head they apply the art of leadership On the human side they lead by heart the framework for

prescribing the right leadership style for digital team leaders will also reveal their distinctive ways of

thinking and doing things Our framework starts by distinguishing between the management process executed by the digital team leader

and the business process carried out by a team member the work cycle for a business process that

seeks to maintain consistency against an established standard starts with a team member performing tasks on certain inputs to deliver

the desired output according to auto boss or standards What we say on time on budget on spec on regulation

standards deviations on the output If any trigger a feedback loop to check if something was not right

with either the way the task was performed or the quality of the inputs used the answer triggers

preventive or corrective actions standard do check act Walter Shubert's seminal work on statistical quality control gave us

S DC A when a breakthrough is required a goal not a standard kicks off the business process Joseph Duran's

work introduced P DC A for plan do check act this way of looking at the work ahead as

either a standard or a goal is the first distinctive skill of a digital team

leader The perspective distinguishes the ability to apply the control mindset needed to maintain standards with the breakthrough mindset needed

to achieve goals Digital team leaders shift from one mindset to the other As required by the

work ahead For simplicity we will just use P DC A in the ORBS framework

for leadership style An effective digital team leader executes management process P DC A in step with the business process

P DC A being carried out by a team member under supervision in our backs we

replace the team leaders management process P DC A with the word coordinate coordinate refers to the hierarchical work relationship

between a team leader and team members The second distinctive skill of a digital team leader

is to choose between the two modes of interaction with team members Coordinate refers to the first

mode called group interaction It refers to the supervision carried out by the team leader during virtual online

or offline team meetings Our framework we use P DC A to refer to the one on one interactions the

four eyes dialogue digital team leaders choose which type of interaction to use under given circumstances As a matter

of convention we refer to B DC A for interactions that take place during dialogues with

individual team members and coordinate for interactions during team meetings together They become a framework called

P CDC A parallel work cycles Just to be sure always remember that coordinate has its own

built in P DC A that is carried out in group interaction mode The third distinctive skill of

a digital team leader is they don't just manage they lead they not only enforce S

DC A and P DC A process excellence they stop morale by setting an example

of commitment and compliance in fulfilling the fight becomes of a winning team to manage by head

You will learn a set of values and behaviors of competencies of planner coordinator instructor evaluator and problem solver

These competencies will address the technical rational demands of getting work done by your team

to lead by heart You will learn the competencies of an inspired a motivator a coach a catalyst and

a mentor These competencies will address the relationship emotional demands of dealing with people at work In this final

episode you learn that the unique style of a digital team leader consists of a framework

called P CDC A parallel work cycles and three distinctive skills First use standard Duche Act to

enforce standards with a control mindset and plan do check act to achieve goals with a breakthrough mindset

Second supervise the P DC A of team members one on one and coordinate the P DC

A of all team members as a group Third it build winning teams managed by head to enforce process

excellence with the competencies of a planner a coordinator an instructor an evaluator and a problem solver

Bleed by heart to empower people excellence with the competencies of an inspirer A motivator a coach a catalyst

and a mentor Congratulations You have just completed the digital leadership playbook manage by head lead by heart

build winning teams