On Christmas Eve 1950, Wilfred Butler dies in a burning accident outside his mansion in East Willard, Massachusetts. The residence is bequeathed to his grandson, Jeffrey. Twenty years later, lawyer John Carter arrives in East Willard on Christmas Eve with his assistant and mistress Ingrid, having been charged by Jeffrey (now registered as a patient in a mental asylum) to sell the house. The house, the town, even Jeffrey himself — all hold dark secrets that will be brought to light.

Nanny, a London family’s live-in maid, brings morbid 10-year-old Joey back from the psychiatric ward he’s been in for two years, since the death of his younger sister. Joey refuses to eat any food Nanny’s prepared or take a bath with her in the room.